Refund Policy

At ByMyGraces, operated by US Commerce LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy on eligible items. Please review the details below to understand our return and refund process.

You have 30 days from the date of delivery to initiate a return. Items must be postmarked for return shipping within this 30-day window to be eligible for a refund. Returns received after the 30-day period will not be accepted, and the item will be shipped back to you at your expense.

To be eligible for a return and refund, items must meet the following conditions: - **Unused and Unworn:** Items must not have been worn, used, or altered in any way. - **Original Condition:** Items must be in their original condition, free from damage, scratches, or signs of wear. - **Original Packaging:** Items must be returned in their original packaging, including any protective pouches, boxes, or tags. - **Proof of Purchase:** A valid order confirmation email or receipt is required. Items that do not meet these conditions may be subject to a partial refund or may be returned to you at your expense.

To initiate a return, please follow these steps: 1. **Contact Us:** Email [email protected] with your order number, the item(s) you wish to return, and the reason for the return. 2. **Receive Authorization:** Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number and return shipping instructions within 1-2 business days. 3. **Ship the Item:** Securely package the item and ship it to the address provided. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit. 4. **Refund Processing:** Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

- **Full Refund:** Issued for items returned in compliance with our return conditions. - **Partial Refund:** May be issued for items that show minor signs of use or are returned without original packaging. - **Original Shipping Costs:** Original shipping charges are non-refundable, except in cases where we shipped an incorrect or defective item. - **Processing Time:** Please allow 5-10 business days for the refund to appear on your statement after we process it, depending on your bank or credit card company.

The following items are not eligible for returns or refunds: - **Final Sale Items:** Items marked as "Final Sale" or "Non-Returnable" at the time of purchase. - **Gift Cards:** Gift cards are non-refundable and cannot be returned. - **Personalized or Custom Items:** Items that have been personalized, engraved, or customized to your specifications. - **Items Damaged by Customer:** Items that have been damaged due to misuse, neglect, or improper care. - **Items Without RMA:** Items returned without a valid Return Merchandise Authorization number will not be processed.

We are happy to offer exchanges for items of equal or lesser value. To request an exchange: 1. Contact us at [email protected] with your order number and the item you would like to exchange. 2. Our team will confirm availability of the replacement item and provide instructions. 3. If the replacement item is of lesser value, we will refund the difference. If it is of greater value, you will be charged the difference. Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.

If you receive a defective or incorrect item, please contact us within 7 days of delivery at [email protected]. Include your order number, a description of the issue, and photos of the item. For defective or incorrect items: - We will cover return shipping costs. - You may choose a replacement or a full refund, including original shipping charges. - We will provide a prepaid return shipping label when applicable.

If you have any questions about our Refund Policy or need assistance with a return, please contact us: **ByMyGraces** (operated by US Commerce LLC) Email: [email protected] Phone: +1 888 443 7956 Address: 10169 SE 22nd Terrace, Webster, FL 33597, United States Website: https://bymygraces.com